FAQ

Please contact your Health Centre and ask them to re send the Activation details via email or you can ask for a print out from your Health Centre.

The verification email may have been delivered to your email inbox, please check your junk or Spam folder.

If you cannot find the verification email please click on the activate now button on the web site and enter your email address and activation code received from your Health Centre again, another verification email will be sent to your email account.

• Log onto www.ManageMyHealth.co.nz
• Under the activation code box, you will see an option “If you have forgotten your Activation Code Click here”.
• Click on “Click Here”
• Enter your E-mail Address
• Enter the characters displayed in the picture
• Click on the Email Activation Code
• Go to your email account open the email and follow the instructions.

Yes, you can use the same email address when you register with another Health Centre. You will need to get the Health Centre to register you on their system with the same email address and obtain a new activation code.

• Using your email address and password log on to managemyhealth.co.nz
• Under My Account Menu
• Go to View Profile
• My Health Centre
• Enter your new Activation code here
• Enter the letters you see displayed and click verify

You are now registered with the new Health Centre.

Each family member needs to register using a unique email address for each family member. (This is required to ensure that when looking at health information, privacy, security and integrity of records are maintained).

You will need to login to your ManageMyHealth account, under the My Health menu click on MedicAlert. You will see “Already a MedicAlert Member” Click Here. Click on the link enter the required details and click on activate Account.

• Log onto www.ManageMyHealth.co.nz
• Click on login
• Click on Forgot Password
• Enter your E-mail Address
• Enter the characters displayed in the picture
• Click on the Email Password Reset Link.
• Go to your email account open the email and follow the instructions.

Joining ManageMyHealth is easy. Simply talk to your medical centre and if they offer ManageMyHealth they will register you, provide you with an activation code and instructions on how to create your ManageMyHealth account. You just need your email address.

Parents can gain access to their children’s records. If you wish to access your children’s health records you should discuss this with your GP. Parents can use one of their email addresses to register their children to ManageMyHealth. You will need an email address for each child you wish to register to ManageMyHealth. (This is required to keep each child’s records separate). Please note that if the parent is also registered to ManageMyHealth, then you will need to use a different email address for your children.

Yes, you can access ManageMyHealth records by downloading ManageMyHealth app from the Apple and Android app stores on devices such as smartphones, laptops, tablets, PCs of your choice from anywhere and at any time.

When you update your address or Phone number in ManageMyHealth:

• Under the My Account menu
• View profile section

A message will be sent to your Health Centre with the new details.

When you go and see your new Doctor ask them to link you to their Practice. Once this has been done information from this system will be sent to the website for you to access.

You will need to contact your Health centre and ask them to suspend your registration, as only they can suspend your account.

It is a Doctors choice whether to allow emails to be sent to them. Or if a patient is using emails inappropriately the doctor can blacklist you, which prevents you from sending them emails. For many doctors this is a new concept which they must get used to and understand how this functionality can be incorporated into their current work practices.

At this stage we have not implemented a print function expect for the Lab results. In the interim if you wish to print contents of ManageMyHealth we suggest you use the print screen function on your keyboard and past this into PAINT to allow you to print it. Please be very careful with your printouts if they contain your health information.

Most test results are shared with you. Your GP needs to review and file the test results before they are sent to your account to view. Please be aware this may take reasonable time. If you have any questions about your test results, please contact your Health Centre by sending a secure message by clicking on the “Compose” icon that is on your homepage or call your clinic.

You will need to phone your Health Centre to be provided with options if all the available appointments are booked or your usual Doctor is not available.

Only Medications marked by your Doctor as long term are available to order. However, if there is a medication that you have had before and want to order, type this in the area for sending through a note to the Doctor when ordering your other Medications.

ManageMyHealth maintains a comprehensive access log every time you or an authorised registered health professional access your ManageMyHealth health record. You can access this access history anytime and it is never deleted. If you have a query as to why authorised registered health professional has accessed your information you should contact them directly.

We use a digital certificate from VeriSign which ensures the information is protected by encryption. This feature is active when the path bar is shaded Green and http//: is displayed as https//: the ‘s’ signifying encryption is active. Please note the Green feature is only available if you are using the lastest version of your chosen web browser. When using the website you may notice the Green shade disappears, this means the information is not encrypted such as reading news articles or community forum. Because this is not your personal information we do not protect this information. Applying encryption does take further time to display the information, hence when it is not necessary we do not use encryption so the information is displayed as quickly as possible.

We recommend you use the latest Internet Browser from Microsoft Internet Explorer or Mozilla Firefox as this will offer you the best performance and security using 256 bit encryption, which is the highest commercially available encryption strength in use today. However if you have an older version of a browser we can still guarantee 128 bit encryption using the latest digital certificate from VeriSign, which we provide for your protection. 128 bit encryption is currently the NZ health sector standard. For the best experience, performance & protection we recommend Microsoft Internet Explorer version 9.0 or later.

Your GP and clinic staff already have access to your electronic medical records. However, once you activate your ManageMyHealth account, only you have access to your health information. You can choose to authorise access to a family member or caregiver, however you are responsible for what information you share and who you share it with. If you have any security concerns about your medical records, please change your password or let your Health Centre know.

ManageMyHealth emails do not work like normal email. They are not sent over the Internet to a defined location. Instead the emails sent within ManageMyHealth do not leave the ManageMyHealth system. ManageMyHealth emails have been specifically designed to allow you to communicate with your doctor(s) securely, so potentially sensitive emails with your doctor cannot be read by others. Only registered ManageMyHealth users can send & receive ManageMyHealth emails.